Refund policy

Refund Policy

We want you to be completely satisfied with your purchase.

Returns

You may request a return within 7 days of delivery.

To be eligible for a return:

- The item must be in its original condition and include the original packaging.
- A brief try-on is acceptable as long as there are no signs of wear, damage, alteration, or misuse.
- Proof of purchase or your order number may be required.

Non-Returnable Items

Custom-made items, personalized products, and items damaged after delivery due to customer handling, misuse, or improper care are not eligible for return.

Return Process

To request a return, please contact us at:

support@crystaleira.com

Please include your order number, the reason for your return, and photos if the item arrived damaged or incorrect.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed to your original payment method.

Original shipping charges are non-refundable unless the item received was defective, damaged upon arrival, or incorrect.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind.

If you receive a defective, damaged, or incorrect item, please contact us before returning it. We will review the issue and provide the appropriate solution.